poor customer service at cebu pacific

as you've noticed in my prior posts, i'd been promoting the low fares of cebu pacific. but i didn't realize that the phrase, "you get what you pay for" also applies to them. i found it the hard, excruciatingly painful way.

but before i narrate to you my own horrible experience at cebu pacific butuan airport office last august 5, 2008, let me just share to you what i witnessed at butuan airport the day after.

at around 2pm+, passengers were instructed to form two lines in preparation for boarding. i did not immediately stand up from where i was seated. instead, i looked around and.. there i saw a group of decent-looking foreigners who queued thru a 3rd line. to my horror, the station officer almost shouted at them for their mistake. that commotion attracted the attention of other passengers at the lounge. i took pity at these foreigners as they were filled with embarrassment..

i would leave it all up to you to make a conclusion.. but i could not help wondering why that station officer is so rude and arrogant... must it be that such attitude is already innate in her?

what is cebu pacific doing to improve the customer service efficiency of its employees? that station officer needs help..