my recent journey (part 1 of 2)

Last August 1 of this year, I arrived in Butuan at 2pm, which is about 45 minutes behind from its original schedule. As I was already late for my 2pm appointment with my dentist, Dr. Grace Yee, I immediately called up her secretary informing her of my dilemma. It took me 30minutes to claim for my checked-in baggage and fortunately, I was given until 3pm to show up at the clinic.

Since I no longer have a place to stay in Butuan (remember, I have my house rented at present), I decided to check in at a hotel. It was when I spotted a woman inside the arrival area of the airport. She was holding a signage with Dottie's Place written on it. I immediately approached her and asked her if I could still get a room considering that Butuan is packed with guests at that time since the following day, August 2, marked the city's Adlaw Hong Butuan annual celebration.

That lady a.k.a Debbie immediately contacted the hotel and reserved a room for me. Whew! Still, lucky me! But as the saying goes, when it rains, it pours. Debbie offered to drop me to Dr. Yee's clinic before heading to the hotel. She even volunteered to bring my bag right into my room. God bless her!

I got to Dr. Yee's clinic just in time, i mean, at 3pm (hehehe). She conducted a thorough examination on my teeth with so much expertise and grace, as expected. When we were through, Congresswoman Angel Amante and a companion were waiting at the lounge. Needless to say, Angel is still stunningly beautiful!

to be continued..

poor customer service at cebu pacific

as you've noticed in my prior posts, i'd been promoting the low fares of cebu pacific. but i didn't realize that the phrase, "you get what you pay for" also applies to them. i found it the hard, excruciatingly painful way.

but before i narrate to you my own horrible experience at cebu pacific butuan airport office last august 5, 2008, let me just share to you what i witnessed at butuan airport the day after.

at around 2pm+, passengers were instructed to form two lines in preparation for boarding. i did not immediately stand up from where i was seated. instead, i looked around and.. there i saw a group of decent-looking foreigners who queued thru a 3rd line. to my horror, the station officer almost shouted at them for their mistake. that commotion attracted the attention of other passengers at the lounge. i took pity at these foreigners as they were filled with embarrassment..

i would leave it all up to you to make a conclusion.. but i could not help wondering why that station officer is so rude and arrogant... must it be that such attitude is already innate in her?

what is cebu pacific doing to improve the customer service efficiency of its employees? that station officer needs help..

cebu pacific transfers to terminal 3

i just read from the newspaper this morning that cebu pacific is going to use naia terminal 3 for all its domestic and international operations starting august 1, 2008. some of its domestic operations were already operating at the same terminal as early as july 22. this is a welcome development for passengers like me who were paying the standard terminal fee of P200 at the too-congested Manila Domestic Airport which facilities are not as competitive as that of the Centennial Airport.

i wonder if the terminal 3 is already accessible to public utility vehicles (PUVs) especially air-conditioned buses. i have already passed by the terminal twice already but i don't remember even a single bus plying that route.

i will be travelling soon. i need to know these things so that i would have information on what my options are. i guess i just have to do a little more research on this..